What is the Return Procedure?
Our exchange process is free and returns are easy!
Items must have been delivered within the last 30 days. Unless the items was purchased between November 5th and December 25th. You are able to return until January 14th
Click on the link above and enter your order number and shipping zip code and click “Start a Return”. You can find your order number on your packing slip or your confirmation email. Use your prepaid return label, make sure to securely adhere it to the return package and return your item.
Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. You will receive an email when your return is scanned and your refund has been processed, or when your exchange order has shipped.
Please note there is a handling fee of $10.95 for all returns that are not making an exchange which will be deducted from your refund.
Return / Exchange Requirements
- Item must be unworn, in good condition and original tags must be attached – Missing tags will indicate that the item has been worn and will not be accepted
- Item(s) must have been delivered within the last 30 days. (Unless during the holiday season. See below)
- If customer users their own shipping label to return items shipping charges will not be refunded
- We are not responsible for returns that are damaged or lost in shipping
- Once the item is received back, please allow 4 to 5 business days for the return to be processed
- Refunds will be issued to the payment method that was used to place the original order
- We are happy to accept returns on gifts as well, but the recipient will either receive store credit or we will issue a refund back to the purchaser’s credit card. We do not issue cash or check refunds
- As a courtesy to our holiday shoppers, we will allow returns or exchanges for orders that were purchased between November 5th and December 25th until January 14th. Due to extra volume during that time, please allow extra time for the return/exchange to be processed