What is the Return Procedure?
Our exchange & returns process is easy!
Any items that were received upon delivery that were damaged or were missing items in the order need to be reported within 7 days after delivery or they will be ineligible for return/replacement
Items must have been delivered within the last 30 days. Unless the items were purchased between November 11th and December 25th. You are able to return until January 16th.
Click on the link above and enter your order number and shipping zip code and click “Start a Return”. You can find your order number on your packing slip or your confirmation email. Use your prepaid return label, make sure to securely adhere it to the return package and return your item.
Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. You will receive an email when your return is scanned and your refund has been processed, or when your exchange order has shipped.
Any Exchange or Store Credit will be charged a $6.00 processing fee. If an item is returned for a refund a $10.95 processing fee will be charged.
Return / Exchange Requirements
DISCLAIMER: Any two hats purchased under the discount code WALRUS40 are EXCHANGE ONLY.
- Item must be unworn, in good condition and original tags must be attached – Missing tags will indicate that the item has been worn and will not be accepted
- One return label can be created per order
- If Hat Sizing Strips are attached to the hat the return is NOT acceptable and we will not process
- Item(s) must have been delivered within the last 30 days. (Unless during the holiday season. See below)
- If customer users their own shipping label to return items shipping charges will not be refunded
- We are not responsible for returns that are damaged or lost in shipping
- Once the item is received back, please allow 4 to 5 business days for the return to be processed
- Refunds will be issued to the payment method that was used to place the original order
- We are happy to accept returns on gifts as well, but the recipient will either receive store credit or we will issue a refund back to the purchaser’s credit card. We do not issue cash or check refunds
- As a courtesy to our holiday shoppers, we will allow returns or exchanges for orders that were purchased between November 11th and December 25th until January 10th. Due to extra volume during that time, please allow extra time for the return/exchange to be processed